Small hotels compete on the details: the right pillow, a quiet room for a light sleeper, a restaurant suggestion that fits the mood of the trip. This questionnaire collects those preferences before arrival, so your team can prepare the room and plan touches that feel personal rather than generic.
Guests start with their name, email, an optional reservation number, and arrival date. The form then explores the trip itself, including its purpose, the preferred pace, whether the guest is an early bird or a night owl, and how adventurous they feel. Room comfort questions cover temperature, pillows, sleep sounds, lighting, and scents, followed by how much interaction and service the guest wants, breakfast style, concierge interests, ways to unwind, dietary needs, and a favorite design aesthetic.
The tone is light and conversational, closer to a quick quiz than an intake form, which helps guests enjoy filling it out. When a guest says they are celebrating a special occasion, a follow-up invites them to share the details so you can plan a surprise or a small gesture. Guests who are not celebrating never see it.
