This resident satisfaction survey form is designed for apartment communities that want clearer feedback from current residents. It captures overall satisfaction, likelihood to recommend the community, and lease renewal intent so property managers can understand both day-to-day experience and longer-term retention risk.
The template also focuses on maintenance service, which is often one of the biggest drivers of resident satisfaction. It includes questions about recent maintenance requests, response time, quality of completed work, communication during the process, and staff professionalism, along with space for additional comments when residents want to explain specific issues.
Because the form also asks how long someone has lived in the community and optionally collects a unit number, responses are easier to interpret and act on. Teams can use the results to identify building-specific concerns, improve resident communication, prioritize operational fixes, and make more informed decisions before renewal periods.
