Customers rarely know what is wrong with their car, but they can usually describe what it is doing. This form turns that description into structured information a service advisor can act on: the vehicle, the main concern, the symptoms, and when the problem shows up.
It begins with the year, make, model, and mileage, with an optional VIN for shops that look up service history. Next come the primary concern, a list of symptoms, a written description, and the driving conditions that trigger the issue. Maintenance questions cover the last service, the last oil change, and any recent repairs. If the customer thinks the problem is linked to earlier work, a follow-up asks them to explain the connection.
The last part focuses on scheduling. Customers say whether the car is driveable, whether they consider it a safety concern, how urgently they need the repair, when they would like to come in, and whether they need a loaner or shuttle. With this information in hand, the shop can triage urgent jobs, order parts in advance, and plan bay time more accurately.
