When an order goes wrong, customers want a fast fix and support teams want the order number. This form gives online stores a consistent way to receive order issues, with the details your team needs to look up the purchase and start a resolution without a long email thread.
Customers enter their name, email, an optional phone number, the order number, and optionally the order date. They then choose the type of issue, from wrong or damaged items to missing or undelivered orders, describe what happened, and pick a preferred resolution: a full or partial refund, an exchange, store credit, or a request for advice. A comments field and an urgency question finish the form.
If a customer asks to exchange the order for a different item, a follow-up asks which product, size, or color they want instead. Customers who choose a refund, store credit, or a same-item exchange skip it, so the form stays short for the most common requests.
