Support teams for home inspection software hear about the same core problems again and again: a report template that renders incorrectly, photos that will not upload from the field, clients who cannot get into the portal, and real estate agent integrations that stop syncing. This technical support request form gathers the details that matter for each of those, so your team spends less time going back and forth with inspectors.
Inspectors share their name, email, an optional phone number for urgent callbacks, and their company. They choose an issue type and a priority level, then describe what they were trying to do and what went wrong. The rest of the form covers when the problem started, how often it happens, what they have already tried, and which device, browser, and app version they are using.
Some questions appear only when they help. Choosing report template issues, photo upload problems, client portal access, or a real estate agent integration brings up a detail question for that area, and the browser question shows only for inspectors working in a web browser.
