An employee assistance program survey form helps HR and people teams evaluate how well employees understand and use available mental health and counseling support. This template focuses on the areas that matter most in an EAP review, including awareness of the program, recent usage, ease of access, appointment wait times, and the formats employees prefer for counseling.
It also covers sensitive but essential topics such as confidence in confidentiality, privacy concerns, counselor professionalism, scheduling flexibility, and the types of issues employees sought help for. That makes it useful for identifying whether low usage is tied to lack of awareness, access problems, confidentiality concerns, or dissatisfaction with the support experience.
Because the questions combine multiple-choice, rating scale, and open-text feedback, the template gives you both measurable trends and context behind employee responses. Teams can use the results to improve communication about EAP services, reduce access friction, strengthen trust in confidentiality, and better align support options with employee needs.
