Recruitment Satisfaction Survey Template

A short candidate experience survey that asks applicants to rate the recruitment process, the recruiter's professionalism and approachability, and the interview process, and to suggest improvements.

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About

Every candidate who goes through your hiring process walks away with an opinion of your company, whether they got the job or not. A recruitment satisfaction survey turns those impressions into feedback you can use. Sending it to new hires and to candidates who were not selected gives a more honest picture of how the process feels from the outside.

The survey starts with an overall rating of the recruitment experience, then focuses on the recruiter: how professional and approachable they were, and whether they answered every question. It then asks how clear the interview process felt, from unclear preparation to well explained expectations, and ends with an open question about how to improve.

Each question sits on its own screen, so the survey feels quick and takes about two minutes. If a candidate says the recruiter could not answer all of their questions, a follow-up asks what they wish they had known. Candidates whose questions were answered skip straight ahead.

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Frequently asked questions

Who should receive this recruitment survey?

Send it to everyone who reached the interview stage, including new hires and candidates you did not select. Feedback from both groups shows where the process works and where it loses good people.

When is the best time to send it?

Send it within a few days of the final decision, while the experience is still fresh. For candidates who were not selected, include it with or shortly after the decision message.

What happens if a candidate's questions went unanswered?

When a candidate says the recruiter did not answer all their questions, the survey shows a follow-up asking what they would have liked to know. Candidates who answer yes skip it.

Should responses be anonymous?

Anonymous responses tend to be more candid, especially from candidates who were not hired. The survey does not ask for a name or email, so one link can go to every candidate. If you want to group results by role, add a question asking which position they applied for.

Can I use it for agency recruiters?

Yes. The recruiter questions work for in-house talent teams and external agencies alike. Teams that work with several agencies often add a question asking which agency handled the candidate.

How do I act on the results?

Track the overall rating and recruiter scores over time, and read the open answers for repeated themes. Interview clarity is often the quickest fix, since better preparation notes for candidates can address it.

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