eNPS Survey Template

An anonymous employee Net Promoter Score survey that asks how likely employees are to recommend your company as a place to work, why, and what one change would make it better.

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This eNPS survey asks employees one core question: how likely are they to recommend your company as a place to work, on a scale from 0 to 10. As with customer NPS, 9 and 10 are promoters, 7 and 8 are passives, and 0 to 6 are detractors. Your eNPS is the percentage of promoters minus the percentage of detractors.

The follow-up questions ask for the reason behind the score, which area matters most right now, and one change that would make work better. Together they show what is driving the score, not just the number.

Employees answer honestly only when they trust the survey is anonymous, so this template collects no names or emails. Run it quarterly or twice a year, then use the free eNPS calculator on fomr.io to get your score.

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Frequently asked questions

What is an eNPS survey?

An employee Net Promoter Score survey asks employees how likely they are to recommend their company as a place to work, on a 0 to 10 scale. It's a quick, repeatable measure of employee loyalty.

How do I calculate eNPS?

Subtract the percentage of detractors (scores 0 to 6) from the percentage of promoters (scores 9 to 10). The result ranges from -100 to 100. The free eNPS calculator on fomr.io calculates it for you.

What is a good eNPS score?

Any score above 0 means you have more promoters than detractors. Scores above 20 are generally considered good, and above 40 excellent, though results vary by industry and company size.

Is this survey anonymous?

The template doesn't ask for names, emails, or other identifying details. Keep it that way, and avoid adding demographic questions that could identify people in small teams.

How often should I run an eNPS survey?

Quarterly or twice a year is common. Running it on a regular schedule lets you see whether changes you make are moving the score.

Can I add more questions?

Yes, but keep it short. A survey that takes under two minutes gets more responses, which makes the score more reliable.

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