Getting started
Section titled “Getting started”How do I get started with Fomr?
Section titled “How do I get started with Fomr?”Create an account and you can start building forms right away using the drag-and-drop editor. You can also try the editor without signing up to see how it works first.
Can I try Fomr without creating an account?
Section titled “Can I try Fomr without creating an account?”Yes. Visit fomr.io/app/guest/new to access the full form editor as a guest. You can build and preview forms, then create an account when you’re ready to publish and collect responses.
How do I create my first form?
Section titled “How do I create my first form?”After signing in, click “New form” on your dashboard. Drag components from the sidebar onto the canvas, customize them, and click “Publish” when ready. See our create your first form guide for step-by-step instructions.
Billing & plans
Section titled “Billing & plans”Is Fomr free to use?
Section titled “Is Fomr free to use?”Yes, Fomr has a free plan that includes unlimited forms, unlimited responses, unlimited team members, 25+ form components, design customization, email notifications, and more.
We also offer a Pro plan with additional features like custom domains, removal of Fomr branding, SEO controls, and priority support.
What’s included in the Free plan?
Section titled “What’s included in the Free plan?”The Free plan includes:
- Unlimited forms
- Unlimited responses
- Unlimited team members
- 25+ form components
- Design and theme customization
- Logos, backgrounds, and links
- Email notifications
- Multi-page forms
- Form templates
- Form duplication
- Version history
- CSV export
- Partial Response counts
- 100 MB asset storage
See the Free plan page for the complete list.
What’s included in the Pro plan?
Section titled “What’s included in the Pro plan?”The Pro plan includes everything in Free, plus:
- Custom domains (forms.yourcompany.com)
- Fomr subdomains (yourcompany.on.fomr.io)
- Remove Fomr branding
- SEO and link preview controls
- Redirect after form submission
- Partial Response row access and capture controls
- 10 GB asset storage
- Priority support
See the Pro plan page for details.
What payment methods do you accept?
Section titled “What payment methods do you accept?”We accept all major credit cards (Visa, MasterCard, American Express) and debit cards. All payments are processed securely through Stripe.
Can I change plans anytime?
Section titled “Can I change plans anytime?”Yes. Organization admins can upgrade or downgrade the current organization’s plan at any time. Changes take effect immediately, and billing is prorated accordingly.
Do you offer discounts?
Section titled “Do you offer discounts?”Yes, annual plans are discounted compared to monthly billing. Check our pricing page for current rates.
Do you offer refunds?
Section titled “Do you offer refunds?”Yes, we offer a 7-day money-back guarantee for all Pro plan purchases. Organization admins can request a refund by cancelling the plan in the billing dashboard within 7 days. Learn more in our refund policy.
What happens if I cancel my Pro subscription?
Section titled “What happens if I cancel my Pro subscription?”Your account reverts to the Free plan at the end of your billing period. Pro features like custom domains and hidden branding will be disabled. Your forms and response data remain accessible.
Where can I find my invoices?
Section titled “Where can I find my invoices?”If you’re an organization admin, open Billing from your profile menu to access the billing portal. You can view and download all invoices there.
Forms & components
Section titled “Forms & components”What form components are available?
Section titled “What form components are available?”Fomr includes 25+ components:
- Text inputs: Short answer, long answer, email, phone, URL
- Choice inputs: Dropdown, multi-select, multiple choice, checkboxes
- Ratings: Star rating, linear scale/NPS, slider, matrix grid
- Date & time: Date picker, time picker, date-time, date range
- Layout: Images, text blocks, dividers, thank you page
- Other: Ranking, number input, single checkbox, toggle switch
See our components documentation for details on each.
Can I create multi-page forms?
Section titled “Can I create multi-page forms?”Yes, you can create forms with multiple pages to break long forms into manageable sections. Learn more about multi-page forms.
Can I hide a component or page?
Section titled “Can I hide a component or page?”Yes. Any component or page can be hidden from the published form using the visibility (eye) toggle in the editor. Hidden items stay in your draft, so nothing is deleted—they are simply excluded when you publish, and the navigation flow automatically skips hidden pages. Answers already collected for a hidden question stay in your results. Learn more about hiding and showing pages and components.
Can I duplicate existing forms?
Section titled “Can I duplicate existing forms?”Yes, you can duplicate any form to use as a starting point for new forms. This copies all pages, components, and settings. Learn more about form duplication.
Are there form templates available?
Section titled “Are there form templates available?”Yes, we provide pre-built templates for common use cases like contact forms, surveys, registrations, and feedback forms. You can also save your own forms as reusable templates. Learn more about form templates.
Can I schedule when my form opens and closes?
Section titled “Can I schedule when my form opens and closes?”Yes, you can set specific dates for when your form starts accepting responses and when it closes. Learn more about form access and scheduling.
What is auto-jump navigation?
Section titled “What is auto-jump navigation?”Auto-jump moves respondents forward automatically once they answer a single-question page. It only applies to pages with one question of a selectable type — Dropdown, Multi Choice, Checkboxes, Rating, or Switch — and not to text, number, date, email, phone, or multi-select questions. You can turn it on in Configure > General > Behavior. Learn more about auto-jump.
Can I add validation to form components?
Section titled “Can I add validation to form components?”Yes, many components have built-in validation. Email components validate email format, phone components validate phone numbers, and you can mark any component as required.
Design & customization
Section titled “Design & customization”Can I customize how my forms look?
Section titled “Can I customize how my forms look?”Yes, you can customize:
- Colors (background, text, primary)
- Fonts
- Form width and spacing
- Horizontal and vertical alignment
- Background images (upload or use Unsplash)
- Border radius and shadows
These live in the Design panel on the Build tab. See the editor overview for where each setting sits, or design and themes for details.
Can I add my company logo?
Section titled “Can I add my company logo?”Yes, all users can add a logo to their forms. Upload an image or link to a hosted logo, and choose the alignment. Learn more about logo settings.
Can I remove the Fomr branding?
Section titled “Can I remove the Fomr branding?”Yes, Pro plan users can hide the “Made with Fomr” badge for a white-label experience. Learn more about hiding branding.
Can I use custom background images?
Section titled “Can I use custom background images?”Yes, you can upload your own images or search Unsplash for free photos directly within Fomr. Learn more about background settings.
Domains & sharing
Section titled “Domains & sharing”Can I use my own domain for forms?
Section titled “Can I use my own domain for forms?”Yes, the Pro plan includes custom domains so your forms can appear on your own domain (e.g., forms.yourcompany.com). Learn more about custom domains.
What is a Fomr subdomain?
Section titled “What is a Fomr subdomain?”Pro users can create a branded subdomain like yourcompany.on.fomr.io without managing DNS. It’s a quick way to have branded URLs. Learn more about Fomr subdomains.
How do I share my form?
Section titled “How do I share my form?”After publishing, click the “Share” button to get your form link. You can also embed forms on your website or share via QR code. Learn more about publishing and sharing.
Can I control how my form appears when shared on social media?
Section titled “Can I control how my form appears when shared on social media?”Yes, Pro plan users can customize the page title, description, and image that appear in link previews on social media and messaging apps. Learn more about link preview and SEO.
Responses & data
Section titled “Responses & data”How many responses can I collect?
Section titled “How many responses can I collect?”The Free plan allows unlimited responses. There are no caps on how many submissions you can receive.
How do I view form responses?
Section titled “How do I view form responses?”Open your form and click the “Results” tab to see all submissions in a table format. Click any row to see the full response details. Learn more about collecting responses.
Can I export my form data?
Section titled “Can I export my form data?”Yes, you can export responses in CSV format for use in Excel, Google Sheets, or other applications. Go to the Results tab and click “Export CSV”.
What are Partial Responses?
Section titled “What are Partial Responses?”Partial Responses are valid in-progress answers saved before someone submits a published form. Free organizations see meaningful Partial Response counts and an upgrade prompt only. Pro organizations can include, open, filter, and export Partial Response rows. Row details show captured answers and leave unanswered fields blank, and CSV exports include a Response status column.
Pro organizations can turn future capture off under Configure > General > Behavior.
Can I delete individual responses?
Section titled “Can I delete individual responses?”Yes, you can select and delete individual responses or use bulk delete to remove multiple responses at once.
Can I edit responses after submission?
Section titled “Can I edit responses after submission?”No, form responses are read-only to maintain data integrity. You can delete responses if needed but cannot modify them.
Do you provide email notifications for new responses?
Section titled “Do you provide email notifications for new responses?”Yes, you can turn on email notifications so you’re alerted when new responses come in. Notifications are sent to the account owner’s email, and you can turn them on or off per form. Learn more about notifications.
Can I send notifications to a different email address?
Section titled “Can I send notifications to a different email address?”Notifications always go to the account owner’s email — there’s no custom-recipient field. You can turn the “Admin email notifications” toggle on or off for each form.
Integrations
Section titled “Integrations”What integrations are available?
Section titled “What integrations are available?”Currently, Fomr integrates with:
- Unsplash for free background images
- Google Sheets for sending completed submissions to spreadsheet rows
More integrations are on the way. Learn more on our integrations page.
Can I connect forms to Google Sheets?
Section titled “Can I connect forms to Google Sheets?”Yes. Admins and team members with integration-management permission can connect Google Sheets from the Integrations page, then add a Google Sheets action in a form workflow. Free organizations can connect 1 Google Sheets account; Pro organizations can connect unlimited accounts.
Do you have a Zapier integration?
Section titled “Do you have a Zapier integration?”Zapier integration is coming soon. This will let you connect Fomr to thousands of other apps.
Is there an API?
Section titled “Is there an API?”A REST API is coming soon. For now, you can export data via CSV.
Security & privacy
Section titled “Security & privacy”How secure is my data?
Section titled “How secure is my data?”All data is stored in SOC 2 compliant data centers, and we follow data protection protocols that align with GDPR requirements. We conduct regular security audits.
Read more in our Privacy Policy.
Is Fomr GDPR compliant?
Section titled “Is Fomr GDPR compliant?”We follow data protection protocols that align with GDPR requirements. See our Privacy Policy for details on how we handle data.
Is my form data encrypted?
Section titled “Is my form data encrypted?”Yes, all data is transmitted over HTTPS with SSL/TLS encryption. Data at rest is stored in secure, encrypted data centers.
Where is my data stored?
Section titled “Where is my data stored?”Form data is stored in SOC 2 compliant data centers with redundant infrastructure.
Team & collaboration
Section titled “Team & collaboration”Can I invite team members?
Section titled “Can I invite team members?”Yes, if you’re an organization admin. Go to Settings → Team members to invite people to your organization. All plans include unlimited team members.
Learn more about team members and organizations.
How do team members accept an invite?
Section titled “How do team members accept an invite?”Open the invite link while signed in with the invited email address. That email must be verified before the invite can be accepted. After acceptance, Fomr switches you into the organization.
Can team members see all forms?
Section titled “Can team members see all forms?”Yes, team members within the same organization can access all forms and responses in that organization.
Can I belong to more than one organization?
Section titled “Can I belong to more than one organization?”Yes. If your account belongs to multiple active organizations, go to Settings → Organization and use the Switch button to move between them. Blocked memberships stay visible, but you cannot switch into them until an admin restores access.
What roles are available for team members?
Section titled “What roles are available for team members?”Fomr includes two roles: Admin and Member. Admins can manage team members, domains, billing, and organization settings. Members can work inside the organization without those admin controls.
Can I leave an organization?
Section titled “Can I leave an organization?”Yes. Go to Settings → Organization and use Leave organization. If you are the last active admin, add or restore another admin before leaving.
How do I change my organization name?
Section titled “How do I change my organization name?”If you’re an organization admin, go to Settings → Organization to update your organization name.
Technical
Section titled “Technical”What browsers does Fomr support?
Section titled “What browsers does Fomr support?”Fomr works in all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated. For the best experience building forms, use a desktop or laptop.
Are forms mobile-friendly?
Section titled “Are forms mobile-friendly?”Yes, all Fomr forms are responsive and work on smartphones, tablets, and desktop computers without any additional setup.
Does Fomr work offline?
Section titled “Does Fomr work offline?”The form editor has offline support, so you can continue working if you lose connection. Changes sync when you’re back online. If local changes are still being saved, Fomr warns before you sign out, close the tab, or switch accounts or organizations. Downloading updates does not trigger the warning.
What’s your uptime guarantee?
Section titled “What’s your uptime guarantee?”We maintain 99.9% uptime with redundant infrastructure and monitoring. Check our status page for real-time updates.
Do forms auto-save?
Section titled “Do forms auto-save?”Yes. The form editor saves your changes automatically as you build.
Published forms can also autosave respondent progress for Partial Responses. Respondents can refresh or return in the same browser session and continue with saved answers. This is not cross-device save-for-later, and there is no saved indicator.
For Free organizations, Partial Response capture stays on. Pro organizations can turn future capture off under Configure > General > Behavior.
Account management
Section titled “Account management”How do I change my email address?
Section titled “How do I change my email address?”Go to Settings > Account in your Fomr dashboard to update your email address. You’ll need to verify the new address.
How do I change my password?
Section titled “How do I change my password?”Go to Settings > Account in your Fomr dashboard and use the password change option.
How do I delete my account?
Section titled “How do I delete my account?”Contact our support team to request account deletion. Note that this permanently deletes all your forms and response data.
Support
Section titled “Support”How do I contact support?
Section titled “How do I contact support?”Visit our support page to send us a message. Pro users receive priority support with faster response times.
Where can I check system status?
Section titled “Where can I check system status?”Visit our status page to see real-time system status and any ongoing incidents.
Where can I find documentation?
Section titled “Where can I find documentation?”You’re in it! Browse the Help Center for guides, feature documentation, and tutorials.