Frequently asked questions

Getting started

How do I get started with Fomr?

Create an account and you can start building forms right away using the drag-and-drop editor. You can also try the editor without signing up to see how it works first.

Can I try Fomr without creating an account?

Yes. Visit fomr.io/app/guest/new to access the full form editor as a guest. You can build and preview forms, then create an account when you’re ready to publish and collect responses.

How do I create my first form?

After signing in, click New form at the top of the sidebar, or on a workspace’s Forms page. In the editor, add components from the Components panel on the left, customize them, and click Publish when ready. See our create your first form guide for step-by-step instructions.

Billing & plans

Is Fomr free to use?

Yes, Fomr has a free plan that includes unlimited forms, unlimited responses, unlimited team members, 25+ form components, design customization, default owner notifications, and more.

We also offer a Pro plan with additional features like workspaces, custom domains, removal of Fomr branding, SEO controls, and priority support.

What’s included in the Free plan?

The Free plan includes:

• Unlimited forms
• Unlimited responses
• Unlimited team members
• 25+ form components
• Design and theme customization
• Logos, backgrounds, and links
• Default owner notifications
• Multi-page forms
• Conditional logic
• Calculated values for scores, totals, and personalized text
• Form templates
• Form duplication
• Version history
• CSV export
• Partial Response counts
• 100 MB storage for collected files and assets

See the Free plan page for the complete list.

What’s included in the Pro plan?

The Pro plan includes everything in Free, plus:

• Unlimited workspaces, with moving items between them
• Custom domains (forms.yourcompany.com)
• Fomr subdomains (yourcompany.on.fomr.io)
• Remove Fomr branding
• SEO and link preview controls
• Redirect after form submission, with a Logic rule
• Multiple endings
• Custom owner notification templates and subjects
• Respondent notification emails
• Partial Response row access and capture controls
• 10 GB storage for collected files and assets
• Priority support

See the Pro plan page for details.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and debit cards. All payments are processed securely through Stripe.

Can I change plans anytime?

Yes. Organization admins can upgrade or downgrade the current organization’s plan at any time. Changes take effect immediately, and billing is prorated accordingly.

Do you offer discounts?

Yes. Pro costs $34/month or $24/month billed yearly ($288/year). Yearly billing saves about 30% compared with 12 monthly payments. Existing subscriptions on an earlier rate keep that price for as long as they remain active. Check our pricing page for plan details.

Do you offer refunds?

Yes, we offer a 7-day money-back guarantee for all Pro plan purchases. Organization admins can request a refund by cancelling the plan in the billing dashboard within 7 days. Learn more in our refund policy.

What happens if I cancel my Pro subscription?

Your organization reverts to the Free plan at the end of your billing period. Published forms that use Pro-only settings, such as a custom domain, redirect on completion, or link preview and SEO settings, are unpublished and returned to draft, and the “Made with Fomr” badge returns. Existing workspaces stay fully usable, but creating new ones and moving items between them require Pro. Your forms and response data remain accessible. See what happens if you downgrade for the full list.

Where can I find my invoices?

If you’re an organization admin, click Settings at the bottom of the sidebar and choose Billing to access the billing portal. You can view and download all invoices there.

Forms & components

What form components are available?

Fomr includes 25+ components:

• Text inputs: Short answer, long answer, email, phone, URL
• Choice inputs: Dropdown, multi-select, multiple choice, checkboxes
• Ratings: Star rating, linear scale, NPS, slider, matrix grid
• Date & time: Date picker, time picker, date-time, date range
• Layout: Images, media (videos, music, podcasts, and social posts), text blocks, dividers, thank you page
• Other: Ranking, number input, single checkbox, toggle switch

See our components documentation for details on each.

Can I create multi-page forms?

Yes, you can create forms with multiple pages to break long forms into manageable sections. Learn more about multi-page forms.

Does Fomr have conditional logic?

Yes, on every plan. Logic rules can show or hide questions and pages, make questions required or optional, and skip pages that don’t apply based on their answers or on values passed in the form link. On Pro, rules can also send respondents to one of up to 10 endings. Learn more about conditional logic.

Can Fomr calculate scores or totals?

Yes, on every plan. Calculated values keep a number or text up to date as people answer, such as a quiz score, a lead score, or an order total. You can show them in your form, use them in conditional logic, and see them with every response. Learn more about Calculated values.

Can I hide a component or page?

Yes. Any component or page can be hidden from the published form using the visibility (eye) toggle in the editor. Hidden items stay in your draft, so nothing is deleted—they are simply excluded when you publish, and the navigation flow automatically skips hidden pages. Answers already collected for a hidden question stay in your results. Learn more about hiding and showing pages and components.

Can I duplicate existing forms?

Yes, you can duplicate any form to use as a starting point for new forms. This copies all pages, components, and settings. Learn more about form duplication.

Can I recover a form I deleted?

Yes, for 30 days. Deleted forms, templates, and assets move to Trash, where you can restore them. A restored form comes back unpublished, with its responses intact: as a draft, or still archived if it was archived before you deleted it. Publish it again when you’re ready. After 30 days, items in Trash are deleted permanently.

What happens when I delete a form?

The form moves to Trash and is unpublished right away, so its link stops accepting responses. It stays in Trash for 30 days on every plan. During that time you can restore it or delete it permanently. After 30 days, Fomr deletes it permanently, including its responses.

Are there form templates available?

Yes, we provide pre-built templates for common use cases like contact forms, surveys, registrations, and feedback forms. You can also save your own forms as reusable templates. Learn more about form templates.

Can I schedule when my form opens and closes?

Yes, you can set specific dates for when your form starts accepting responses and when it closes. Learn more about form access and scheduling.

What is auto-jump navigation?

Auto-jump moves respondents forward automatically once they answer a single-question page. It only applies to pages with one question of a selectable type — Dropdown, Multi Choice, Checkboxes, Rating, or Switch — and not to text, number, date, email, phone, or multi-select questions. You can turn it on in Configure > General > Behavior. Learn more about auto-jump.

Can I add validation to form components?

Yes, many components have built-in validation. Email components validate email format, phone components validate phone numbers, and you can mark any component as required.

Design & customization

Can I customize how my forms look?

Yes, you can customize:

• Colors (background, text, primary)
• Fonts
• Form width and spacing
• Horizontal and vertical alignment
• Background images (upload or use Unsplash)
• Border radius and shadows

These live in the Design panel on the Build tab. See the editor overview for where each setting sits, or design and themes for details.

Can I add my company logo?

Yes, all users can add a logo to their forms. Upload an image or link to a hosted logo, then choose its alignment and size. Learn more about logo settings.

Can I remove the Fomr branding?

Yes, Pro plan users can hide the “Made with Fomr” badge for a white-label experience. Learn more about hiding branding.

Can I use custom background images?

Yes, you can upload your own images or search Unsplash for free photos directly within Fomr. Learn more about background settings.

Domains & sharing

Can I use my own domain for forms?

Yes, the Pro plan includes custom domains so your forms can appear on your own domain (e.g., forms.yourcompany.com). Learn more about custom domains.

What is a Fomr subdomain?

Pro users can create a branded subdomain like yourcompany.on.fomr.io without managing DNS. It’s a quick way to have branded URLs. Learn more about Fomr subdomains.

How do I share my form?

After publishing, click the “Share” button to get your form link. You can also embed forms on your website or share via QR code. Learn more about publishing and sharing.

Can I control how my form appears when shared on social media?

Yes, Pro plan users can customize the page title, description, and image that appear in link previews on social media and messaging apps. Learn more about link preview and SEO.

Responses & data

How many responses can I collect?

The Free plan allows unlimited responses. There are no caps on how many submissions you can receive.

How do I view form responses?

Open your form and click the “Results” tab to see all submissions in a table format. Click any row to see the full response details. Learn more about collecting responses.

Can I export my form data?

Yes, you can export responses in CSV format for use in Excel, Google Sheets, or other applications. Go to the Results tab and click “Export CSV”.

What are Partial Responses?

Partial Responses are valid in-progress answers saved before someone submits a published form. Free organizations see meaningful Partial Response counts and an upgrade prompt only. Pro organizations can include, open, filter, and export Partial Response rows. Row details show captured answers and leave unanswered fields blank, and CSV exports include a Response status column.

Pro organizations can turn future capture off under Configure > General > Behavior.

Can I delete individual responses?

Yes, you can select and delete individual responses or use bulk delete to remove multiple responses at once.

Can I edit responses after submission?

No, form responses are read-only to maintain data integrity. You can delete responses if needed but cannot modify them.

Do you provide email notifications for new responses?

Yes. Every plan can send the standard owner notification to up to 10 organization members you choose per form. Pro also supports custom owner templates and respondent notification emails. You can turn notifications on or off per form. Learn more about notifications.

Can I send notifications to multiple email addresses?

Yes. Owner notifications can go to up to 10 recipients per form, chosen from your active organization members. A respondent notification goes only to the address captured by its selected Email component.

Can I change the owner notification email addresses?

Yes. Open the form’s notification settings and edit the To field. Recipients are chosen from active organization members, and the member who enabled notifications is added by default.

Can Fomr send a confirmation email to people who submit my form?

Yes, on Pro. Add an Email component to your form, then select it as the recipient in the form’s notification settings. Everyone who completes the form receives a confirmation email at the address they entered, and you can customize the subject and body — including their submitted answers. Learn more about respondent notifications.

Integrations

What integrations are available?

Currently, Fomr integrates with:

• Unsplash for free background images
• Google Sheets for sending completed submissions to spreadsheet rows

More integrations are on the way. Learn more on our integrations page.

Can I connect forms to Google Sheets?

Yes. Admins and team members with integration-management permission can connect Google Sheets from the Integrations page, then add a Google Sheets action in a form workflow. Free organizations can connect 1 Google Sheets account; Pro organizations can connect unlimited accounts.

Do you have a Zapier integration?

Zapier integration is coming soon. This will let you connect Fomr to thousands of other apps.

Is there an API?

A REST API is coming soon. For now, you can export data via CSV.

Security & privacy

How secure is my data?

Your form data is stored in the European Union, in SOC 2 compliant data centers, and is encrypted in transit over HTTPS/TLS and at rest. We follow data protection protocols that align with GDPR requirements and conduct regular security audits.

Read more on our security page or in our Privacy Policy.

Is Fomr GDPR compliant?

We follow data protection protocols that align with GDPR requirements. See our Privacy Policy for details on how we handle data.

Is my form data encrypted?

Yes, all data is transmitted over HTTPS with SSL/TLS encryption. Data at rest is stored in secure, encrypted data centers.

Where is my data stored?

Form data is stored in the European Union, in SOC 2 compliant data centers with redundant infrastructure. It stays in the EU at rest; we don’t move customer form data outside the region for storage.

Some of the third-party services we rely on to run Fomr, such as our AI providers, may process data outside the EU under appropriate safeguards. Our Privacy Policy covers who those are.

Can you sign a Data Processing Agreement (DPA)?

Yes. We don’t have a self-serve signing flow yet, so email [email protected] and we’ll arrange one.

Team & collaboration

Can I invite team members?

Yes, if you’re an organization admin. Click Settings in the sidebar, then click Team members to invite people to your organization. All plans include unlimited team members.

Learn more about team members and organizations.

How do team members accept an invite?

Open the invite link while signed in with the invited email address. That email must be verified before the invite can be accepted. After acceptance, Fomr switches you into the organization.

Can team members see all forms?

Yes, team members within the same organization can access all forms and responses in that organization, in every workspace.

Can I belong to more than one organization?

Yes. Click your organization’s name at the top of the sidebar, then choose the organization you want to open from the Organizations list. The list shows your other organizations, with each one’s plan and your role. Blocked memberships stay visible, but you cannot switch into them until an admin restores access.

Can I create another organization?

Yes, on every plan. Click your organization’s name at the top of the sidebar, click New organization, enter a name, and click Create organization. You become its admin, and it starts on the Free plan with its own billing, team, and Default Workspace. Fomr switches you into it right away. You can be an admin of up to 10 organizations. Learn more about creating an organization.

What’s the difference between an organization and a workspace?

An organization holds your plan, billing, team members, custom domains, integrations, and settings. Workspaces live inside an organization and organize its forms, templates, and assets. Every organization has its own Default Workspace, and Pro organizations can have Unlimited workspaces. Switching to another organization switches you to all of its workspaces. Learn more about organizations and workspaces.

What roles are available for team members?

Fomr includes two roles: Admin and Member. Admins can manage team members, domains, billing, and organization settings. Members can work inside the organization without those admin controls.

Can I leave an organization?

Admins can. Click Settings in the sidebar, click General, and use Leave organization in the Danger zone section. If you are the last active admin, add or restore another admin before leaving. Members can’t leave on their own; ask an admin to remove you from the Team members page.

What are workspaces?

Workspaces organize the forms, templates, and assets inside your organization, for example one per team, client, or brand. Every organization has a Default Workspace, and templates and assets in it are shared with every other workspace. Pro organizations can have Unlimited workspaces and move items between them. Team members, domains, integrations, and billing stay at the organization level. Learn more about workspaces.

Can I limit team members to certain workspaces?

No. Everyone in your organization can open every workspace, with the access their role allows.

How do I change my organization name?

If you’re an organization admin, click Settings in the sidebar, click General, and click Change name next to your organization’s name.

Technical

What browsers does Fomr support?

Fomr works in all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated. For the best experience building forms, use a desktop or laptop.

Are forms mobile-friendly?

Yes, all Fomr forms are responsive and work on smartphones, tablets, and desktop computers without any additional setup.

Does Fomr work offline?

The form editor has offline support, so you can continue working if you lose connection. Changes sync when you’re back online. If local changes are still being saved, Fomr warns before you sign out, close the tab, or switch accounts or organizations. Downloading updates does not trigger the warning.

What’s your uptime guarantee?

We maintain 99.9% uptime with redundant infrastructure and monitoring. Check our status page for real-time updates.

Do forms auto-save?

Yes. The form editor saves your changes automatically as you build.

Published forms can also autosave respondent progress for Partial Responses. Respondents can refresh or come back in the same browser within 12 hours and continue with saved answers. On forms hosted by Fomr, respondents who come back through the link choose whether to continue or start over, while a page refresh continues automatically; embedded forms always continue automatically. This is not cross-device save-for-later, and there is no saved indicator.

For Free organizations, Partial Response capture stays on. Pro organizations can turn future capture off under Configure > General > Behavior.

Account management

How do I change my email address?

Click Settings at the bottom of the sidebar; your account settings open first. Update your email address there. You’ll need to verify the new address.

How do I change my password?

Click Settings at the bottom of the sidebar; your account settings open first. Use the password change option.

How do I delete my account?

Click Settings in the sidebar; your account settings open first. In the Danger zone section, click Delete account and confirm. This can’t be undone. If you’re the only admin of an organization that has other members, make another member an admin first.

Support

How do I contact support?

Visit our support page to send us a message. Pro users receive priority support with faster response times.

Where can I check system status?

Visit our status page to see real-time system status and any ongoing incidents.

Where can I find documentation?

You’re in it! Browse the Help Center for guides, feature documentation, and tutorials.