Rating

Free feature

Rating is available to all Fomr users.

The Rating component provides a star-based rating system for collecting satisfaction scores, quality ratings, and feedback. The star format is familiar to most users and works well across different contexts.

When to use Rating

Rating is ideal for:

• Product or service reviews
• Customer satisfaction surveys
• Quality assessments
• Experience ratings
• Any feedback where stars feel natural

Tip

Star ratings are best for subjective quality assessments. For more precise numeric feedback, consider Linear Scale or Slider.

Adding a Rating component

1. Open your form in the editor

2. Drag the Rating component from the left sidebar onto your form

3. Click the component to select it and configure its settings

Configuration options

Question label

The main question or prompt displayed above the stars.

Examples:

• “How would you rate your experience?”
• “Rate our customer service”
• “How satisfied are you with this product?”

Description

Optional helper text that appears below the question label.

When to use descriptions:

• To explain what each star level means
• To provide context for the rating
• To guide respondents on what to consider

Examples:

• “1 star = Poor, 5 stars = Excellent”
• “Consider speed, quality, and friendliness”
• “Based on your overall experience”

Count

Set the number of stars in the rating scale (1-10).

Stars	Common Use
3	Simple good/neutral/bad
5	Standard rating (most common)
10	Detailed rating scale

Tip

5 stars is the most familiar format for most users. Use different scales only when you have a specific reason.

Allow half stars

Turn on the Allow half stars switch to let respondents pick half-star ratings, such as 3.5 out of 5.

With the switch off, only whole stars can be selected (1, 2, 3, and so on). With it on, respondents can land on half-star values (1, 1.5, 2, 2.5, and so on), which gives you finer distinctions when whole stars feel too coarse.

Required

Toggle whether a rating must be given before the form can be submitted.

When enabled:

• An asterisk (*) appears next to the question label
• Users must select a rating to submit
• A validation message appears if no rating is given

Rating interaction

Selecting a rating

• Click on a star to select that rating
• Stars up to and including the clicked star fill in
• Click a different star to change the rating
• Click the same star again to deselect (if not required)

Hover preview

When hovering over stars:

• Stars preview the potential selection
• Visual feedback shows what clicking would select
• Makes it easy to choose the right rating

Half stars

When Allow half stars is on:

• Click the left half of a star for a half-star rating
• Click the right half for a full star
• Provides more precise ratings

Tips

• Use 5 stars for familiarity — Most people are accustomed to 5-star ratings from reviews and apps.
• Explain the scale — While stars are intuitive, clarifying what each level means improves data quality.
• Consider half stars carefully — They add precision but also complexity. Use only when needed.
• Keep it simple — One rating question is often better than multiple. If you need detailed feedback, consider separate questions.
• Position strategically — Rating questions work well at the end of a form as a summary of the experience.

Rating scale meanings

Common interpretations of a 5-star scale:

Rating	Typical Meaning
1 star	Poor / Very dissatisfied
2 stars	Below average / Dissatisfied
3 stars	Average / Neutral
4 stars	Good / Satisfied
5 stars	Excellent / Very satisfied

Tip

If your scale has different meanings, explain them in the description to ensure consistent interpretation.

Rating vs. other components

Component	Best For
Rating	Subjective quality, familiar star format
Linear Scale	Numeric scales with labels
Slider	Continuous ranges
Multi Choice	Categorical satisfaction levels

Accessibility

The Rating component is built with accessibility in mind:

• Proper radio group semantics
• Keyboard navigation (Arrow keys)
• Screen reader announces star values
• Clear visual feedback
• Focus states are visible

Handling responses

Rating responses in your form results:

• Show the numeric rating (e.g., 4 out of 5)
• Display visual star representation
• Can be averaged across responses
• Are included in exports as numbers

Analyzing rating data

Common ways to analyze rating responses:

• Average rating: Mean score across all responses
• Distribution: How many 1-star, 2-star, etc.
• NPS-style grouping: Detractors (1-2), Passives (3), Promoters (4-5)
• Trends over time: How ratings change