Phone

Free feature

Phone is available to all Fomr users.

The Phone component provides a specialized input field for collecting phone numbers with international format support. It includes a country code selector to ensure properly formatted phone numbers from respondents worldwide.

When to use Phone

Phone is useful for:

• Contact forms requiring phone numbers
• Customer support request forms
• Event registration with SMS notifications
• Sales inquiry forms
• Any form where phone contact may be needed
• International audience forms

Tip

Use the Phone component instead of Short Answer when collecting phone numbers. The country code selector and formatting help ensure you receive valid, usable phone numbers.

Adding a Phone component

1. Open your form in the editor

2. Drag the Phone component from the left sidebar onto your form

3. Click the component to select it and configure its settings

Configuration options

Question label

The main question or prompt displayed above the input field.

Examples:

• “Phone number”
• “Mobile number”
• “Contact phone”
• “Best number to reach you”

Description

Optional helper text that appears below the question label.

When to use descriptions:

• To specify mobile vs. landline preference
• To explain how the phone number will be used
• To reassure about privacy

Examples:

• “We’ll only call if there’s an issue with your order”
• “Mobile number preferred for SMS updates”
• “Include country code if outside the US”

Default country

Set the default country code that appears when the field is first displayed. This should match your primary audience’s location.

Tips for choosing default country:

• Set it to where most of your respondents are located
• For international audiences, consider your largest market
• Users can always change the country if needed

Required

Toggle whether this field must be filled out before the form can be submitted.

When enabled:

• An asterisk (*) appears next to the question label
• Users cannot submit without providing a phone number
• Validation errors appear for empty or invalid entries

Country code selector

The Phone component includes a dropdown to select the country code:

• Flag icons: Visual country identification
• Country codes: Shows the dial code (e.g., +1, +44, +91)
• Searchable: Users can type to filter countries
• Comprehensive: Includes all international country codes

Phone number formatting

The component automatically formats phone numbers based on the selected country:

• Numbers are formatted as users type
• Invalid formats show validation errors
• The stored value includes the country code

Example formats:

• US: +1 (555) 123-4567
• UK: +44 20 7123 4567
• Germany: +49 30 12345678

Tips for effective use

Set the right default country. Choose the country where most of your respondents are located to minimize extra clicks.

Explain phone usage. Tell respondents why you need their phone number and how it will be used to build trust.

Consider making it optional. Many people are hesitant to share phone numbers. If email contact is sufficient, make phone optional.

Specify mobile vs. landline. If you need a mobile number specifically (for SMS), say so in the label or description.

Respect privacy. Only ask for phone numbers when you genuinely need them for your process.

Mobile optimization

The Phone component is optimized for mobile devices:

• Triggers the phone number keyboard on mobile devices
• Shows number keys and phone-specific characters
• Country selector is touch-friendly
• Auto-formatting works on mobile

Validation

The Phone component validates entries to ensure:

• The number follows the format for the selected country
• Required length requirements are met
• The field isn’t empty (if required)

Note

Phone validation checks the format and length, but cannot verify if the number is actually in service or belongs to the respondent.

Accessibility

The Phone component is built with accessibility in mind:

• Input type is set to “tel” for proper semantics
• Labels are properly associated with input fields
• Country selector is keyboard navigable
• Validation errors are announced to screen readers

Handling responses

Phone responses in your form results:

• Include the full international format with country code
• Are displayed in a readable format
• Can be exported for use in CRM or calling systems
• Are clickable on mobile devices to initiate calls