7-day money-back guarantee
Section titled “7-day money-back guarantee”Fomr offers a 7-day money-back guarantee for Pro plan purchases. If you’re not satisfied with your subscription, you can request a full refund within 7 days of your initial purchase.
How to request a refund
Section titled “How to request a refund”You get a refund by cancelling your Pro plan from the billing portal within 7 days. Only organization admins can open it.
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Open your profile menu and choose Billing.
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In the billing portal, find your Pro subscription.
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Cancel the subscription while you’re still within the 7-day window.
When you cancel within 7 days of your initial purchase, your refund is issued automatically—there’s no separate request to submit. If you have any trouble, contact our support team.
Coverage details
Section titled “Coverage details”What’s covered
Section titled “What’s covered”The refund policy covers:
- New Pro plan subscriptions (first-time purchases)
- Annual plan purchases within 7 days
- Monthly plan purchases within 7 days
What’s not covered
Section titled “What’s not covered”Refunds are not available for:
- Free plan users (no payment required)
- Subscriptions older than 7 days
- Renewal payments (only initial purchases)
- Users who violated our Terms of Use and got their account suspended
Refund processing time
Section titled “Refund processing time”- Credit card refunds: 3-5 business days
- Bank transfers: 5-10 business days (depending on your bank)
Account access after refund
Section titled “Account access after refund”Once a refund is processed:
- Your account will be downgraded to the free plan
- All Pro features will be disabled
- Your forms and data remain accessible under free plan limits
- You can upgrade again at any time
Questions?
Section titled “Questions?”For more information about billing, check our FAQ or contact support if you need assistance.