Notifications

Free feature

Email notifications are available to all Fomr users.

Email notifications let you know when someone submits a response to your form. You can receive alerts at your account email or send them to a different address.

Accessing notification settings

To configure notifications for your form:

1. Open your form in the editor

2. Click the Settings tab in the right sidebar

3. Find the Notifications section

4. Configure your notification preferences

Admin email notifications

Admin notifications alert you (or your team) whenever a new response is submitted to your form.

Enabling notifications

To turn on email notifications:

1. Go to Settings → Notifications

2. Toggle Email notifications to on

3. Optionally, specify a custom recipient email

Default recipient

By default, notifications are sent to the email address associated with your Fomr account. This is the email you used when signing up.

Custom recipient

You can specify a different email address to receive notifications. This is useful when:

• You want notifications sent to a team inbox
• A colleague should receive the alerts
• You use different emails for different purposes

To set a custom recipient:

1. Enable email notifications

2. Enter the desired email address in the Send to field

3. The change saves automatically

Tip

Use a shared team inbox (like [email protected]) to ensure multiple team members can see and respond to submissions.

What’s included in notifications

When someone submits your form, the notification email includes:

• Form name - Which form received the response
• Submission timestamp - When the response was submitted
• Response summary - Key answers from the submission
• Link to view - Direct link to see the full response in your Fomr dashboard

Email delivery

Delivery timing

Notification emails are sent immediately when a response is submitted. In most cases, you’ll receive the email within seconds of the submission.

Sender information

Notification emails are sent from Fomr’s notification system. The sender will appear as:

• From: Fomr Notifications
• Email: [email protected]

Ensuring delivery

To make sure you receive all notification emails:

Add to contacts. Add [email protected] to your email contacts or address book.

Check spam folder. If you’re not receiving notifications, check your spam or junk folder. Mark any Fomr emails as “not spam” to improve future delivery.

Whitelist the domain. If you use email filtering, add fomr.io to your allowed senders list.

Verify your email. Ensure the recipient email address is correct and can receive external emails.

Managing multiple forms

Each form has its own notification settings. This allows you to:

• Enable notifications for important forms only
• Send different forms’ notifications to different recipients
• Reduce email volume by disabling notifications for high-traffic forms

Tip

For forms with very high submission volumes, consider checking responses directly in your Fomr dashboard rather than relying on individual email notifications.

Notification best practices

Set up notifications early. Configure notifications when you create your form, before publishing it.

Use team inboxes. For business forms, send notifications to a shared inbox so the right person can respond quickly.

Test your setup. Submit a test response to verify notifications are working and arriving at the correct address.

Monitor spam folders. Periodically check spam folders, especially when first setting up notifications.

Consider response volume. For high-volume forms, individual notifications might become overwhelming. Plan accordingly.

Troubleshooting

Not receiving notifications

1. Check notification settings - Verify notifications are enabled for the form
2. Verify recipient email - Ensure the email address is correct
3. Check spam/junk folder - Notifications might be filtered
4. Test with a submission - Submit a test response to trigger a notification
5. Check email filters - Review any rules that might be blocking Fomr emails

Notifications going to spam

1. Add [email protected] to your contacts
2. Mark Fomr emails as “not spam”
3. Create a filter to always deliver emails from fomr.io
4. Contact your IT team if using corporate email with strict filtering

Delayed notifications

While notifications are typically instant, delays can occur due to:

• Email server processing times
• Recipient server delays
• High email volume periods

If delays persist, check your email provider’s status or contact support.

Wrong recipient receiving notifications

1. Go to your form’s notification settings
2. Check the Send to field
3. Update with the correct email address
4. Test with a new submission

Coming soon

Additional notification features are planned for future releases:

• Multiple notification recipients
• Conditional notifications based on responses
• Slack and other messaging integrations
• Custom notification templates

Check our integrations page for updates.