Notifications

Email notifications can send after completed form submissions. Default owner notifications are available on Free and Pro plans. Custom owner templates and respondent notification emails are Pro features.

Email notifications let you know when someone submits a response to your form. Alerts go to the workspace members you choose, and the default setup needs nothing more than flipping the toggle on.

The Notifications settings panel

Notification settings do not block publishing. If a respondent notification is enabled without a usable recipient source, the form can still publish and respondent delivery will skip until the source is configured and answered.

Accessing notification settings

1. Open your form in the editor

2. Click Configure in the top navigation

3. Open Notifications in the left sidebar

4. Configure owner or respondent notification settings

Owner notifications

Owner notifications alert your team when someone completes your form. The To field accepts up to 10 recipients, chosen from your workspace members. When owner notifications are first enabled, Fomr adds the workspace member who enabled them as the first recipient, and you can edit the list at any time. At delivery time, each recipient must still be an active workspace member with a verified email and permission to view forms; recipients that no longer qualify are skipped.

Choosing owner notification recipients from workspace members

Default owner email

The Admin email notifications toggle

Default owner notifications are available on every plan. They use Fomr’s standard submission email and subject line. Notifications go to the workspace members selected in the To field.

You can turn default owner notifications on or off at any time. Turning them off stops future owner emails but keeps the saved recipients and custom template content.

Custom owner templates

Pro workspaces can enable a custom owner template. Enabling the custom template also enables owner notifications, so the template is used on future completed submissions.

The seeded custom owner template includes a short message with the form name and a Response link button that opens the specific response in the authenticated dashboard. You can remove or rewrite any of it, and add the All submitted answers tag for a complete answer summary.

Custom owner subjects and bodies can include answer pipes, so subject lines and message copy can reference submitted answers or captured Hidden values. You can build the body in the visual editor or switch the template to raw HTML for full control over the markup.

The custom notification email template editor

Respondent notifications

Respondent notifications send an email to the person who completed the form — a confirmation, receipt, or thank-you message delivered to the address they entered. They are available on Pro plans and use Fomr’s notification sender.

To set up respondent notifications:

1. Add an Email component to your form

2. Open Configure > Notifications

3. Turn on Respondent email notifications

4. Select the Email component in the respondent To field

5. Optionally customize the subject and body, including submitted answers

The respondent email notifications settings

The respondent To field accepts exactly one visible Email component as its source. It does not accept Hidden values or fallback email addresses.

You can enable respondent notifications before adding an Email component. The settings panel will show a warning, publishing will continue to work, and delivery will skip until a valid Email component is selected and answered.

The seeded respondent template is a short confirmation message and does not include submitted answers by default. You can add answer pipes or the All submitted answers tag when you intentionally want to echo responses back to respondents.

Answer pipes and template content

Type @ in a custom subject or body to insert an answer pipe. Questions are grouped by form page, and declared Hidden values appear in their own group. Notification templates resolve after completion, so they can reference any visible question in the current draft—not only questions from an earlier page.

The answer pipe picker in a notification subject

An answer pipe is an atomic chip linked to the question or Hidden value rather than its current label. Renaming the question updates the chip label automatically. Click a chip to set optional fallback text. During delivery, an empty or unavailable source renders that fallback; without one, the email keeps the explicit [No answer] marker.

Body-only template content also includes:

• All submitted answers for a complete answer summary in the email body
• Response link for owner templates only

Answer pipes use stable question identifiers, so changing a question’s wording or type does not break the pipe as long as the question remains available. Hidden value pipes use the declared key and follow key renames. If a source is deleted, the chip remains visible as unavailable so you can replace it; saving rejects unavailable sources instead of silently deleting them.

The respondent recipient field uses the same grouped @ picker, but it offers only visible Email components and accepts one component.

Email body templates also support regular links and buttons with URL validation. Image uploads, test-send, delivery history, and custom sender domains are not included in this version.

Plans

Free includes default owner notifications, with up to 10 workspace member recipients per form.

Pro includes:

• Custom owner notification templates
• Custom owner subjects
• Respondent notification emails
• Answer and Hidden value pipes in notification templates
• Response links to specific submissions

If a workspace downgrades from Pro, Pro-only notification options turn off without deleting saved template content. Re-upgrading lets you turn those saved settings back on.

Troubleshooting

Owner notifications are not arriving

1. Check that owner notifications are enabled
2. Verify that each recipient in the To field is an active workspace member with a verified email and permission to view forms
3. Check spam or junk folders
4. Submit a new completed response to trigger delivery

Respondent notifications are not sending

1. Make sure the workspace is on Pro
2. Add an Email component to the form
3. Select that Email component in the respondent To field
4. Confirm the respondent answered the selected Email component with a valid email address

Optional or unanswered respondent email sources skip only that submission. The setting remains active for future submissions.

Fomr also limits repeated respondent delivery to the same address and unusually large form or workspace bursts. Emails that exceed these limits may be skipped to prevent abuse without changing the saved recipient setting. Owner notifications are not affected by respondent email limits.

A pipe renders [No answer]

This means the submitted response did not have a usable value for that source, the source was not present in the submitted published version, or no fallback was configured.