Email notifications let you know when someone submits a response to your form. Alerts are sent to your account’s email address, so there’s nothing extra to set up beyond flipping the toggle on.
Accessing notification settings
Section titled “Accessing notification settings”To configure notifications for your form:
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Open your form in the editor
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Click the Configure tab at the top
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Open the Notifications section
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Set your notification preference
Admin email notifications
Section titled “Admin email notifications”Admin email notifications alert you whenever a new response is submitted to your form.
Enabling notifications
Section titled “Enabling notifications”To turn on email notifications:
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Open Configure, then open the Notifications section
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Turn on Admin email notifications
The setting saves automatically. That’s all you need to start receiving alerts.
Where notifications are sent
Section titled “Where notifications are sent”Notifications are sent to the email address associated with your Fomr account, the one you used when signing up. There’s no separate recipient field to fill in.
If you need alerts to reach more than one person, you can forward them from your inbox or set up a rule with your email provider.
What’s included in notifications
Section titled “What’s included in notifications”When someone submits your form, the notification email includes:
- Form name - Which form received the response
- Submission timestamp - When the response was submitted
- Response summary - Key answers from the submission
- Link to view - Direct link to see the full response in your Fomr dashboard
Email delivery
Section titled “Email delivery”Delivery timing
Section titled “Delivery timing”Notification emails are sent immediately when a response is submitted. In most cases, you’ll receive the email within seconds of the submission.
Sender information
Section titled “Sender information”Notification emails are sent from Fomr’s notification system. The sender will appear as:
- From: Fomr Notifications
- Email: [email protected]
Ensuring delivery
Section titled “Ensuring delivery”To make sure you receive all notification emails:
Add to contacts. Add [email protected] to your email contacts or address book.
Check spam folder. If you’re not receiving notifications, check your spam or junk folder. Mark any Fomr emails as “not spam” to improve future delivery.
Whitelist the domain. If you use email filtering, add fomr.io to your allowed senders list.
Verify your email. Make sure your Fomr account email is one you can access and that it can receive external emails.
Managing multiple forms
Section titled “Managing multiple forms”Each form has its own notification setting. This lets you:
- Enable notifications for important forms only
- Reduce email volume by turning notifications off for high-traffic forms
Notification best practices
Section titled “Notification best practices”Set up notifications early. Turn notifications on when you create your form, before publishing it.
Test your setup. Submit a test response to confirm notifications are working and landing in your inbox.
Monitor spam folders. Periodically check spam folders, especially when first setting up notifications.
Consider response volume. For high-volume forms, individual notifications might become overwhelming. Plan accordingly.
Troubleshooting
Section titled “Troubleshooting”Not receiving notifications
Section titled “Not receiving notifications”- Check notification settings - Confirm Admin email notifications is turned on for the form
- Confirm your account email - Alerts go to your Fomr account’s email address, so make sure it’s one you can access
- Check spam/junk folder - Notifications might be filtered
- Test with a submission - Submit a test response to trigger a notification
- Check email filters - Review any rules that might be blocking Fomr emails
Notifications going to spam
Section titled “Notifications going to spam”- Add
[email protected]to your contacts - Mark Fomr emails as “not spam”
- Create a filter to always deliver emails from
fomr.io - Contact your IT team if using corporate email with strict filtering
Delayed notifications
Section titled “Delayed notifications”While notifications are typically instant, delays can occur due to:
- Email server processing times
- Recipient server delays
- High email volume periods
If delays persist, check your email provider’s status or contact support.
Alerts reaching the wrong person
Section titled “Alerts reaching the wrong person”Notifications always go to your Fomr account’s email address. If they’re landing somewhere unexpected, check which account you’re signed in with and confirm the email on that account is the one you want to use.
Have a request?
Section titled “Have a request?”If you’d like notifications to work differently—reaching more people, or connecting to tools like Slack—let us know. We’re always improving.